Policies & FAQs

DISCLAIMER

Just because a stone or crystal is alleged to have mental or physical healing properties does not make it a replacement for a health care professional. Do not use crystals in replace of a health care physician or a therapist. They should not be considered a substitute for conventional medicine. 

RETURN POLICY

Disclaimer: Due to the effects of Covid-19 there will be changes to our shipping and return policies. For sanitary reasons exchanges or returned will not be accepted except for special circumstances. Thank you for understanding. 

We guarantee the quality and individuality of all our products. As a result of the handcrafted nature of our products, many items will vary slightly in colour and/or size.

We do not offer refunds, however, if you are not completely satisfied with your purchase, you may exchange it within 30 days by contacting customer service at tribalvoiceswebsite@gmail.com.

Shipping charges are nonrefundable, and exchange shipping fees will apply. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

Damaged or defective items should be reported to us within 10 business days of receipt of the package. To report a damaged or defective item, please contact our customer service team at tribalvoiceswebsite@gmail.com. Do not ship damaged products back to us unless requested to do so.

While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receival of the package to be shipped the correct item(s).

PRIVACY POLICY

At Tribal Voices, we respect your privacy, and we are committed to safeguarding any information you have entrusted to us. We place a high value in upholding high standards when it comes to protecting the privacy of our community members.

Your preferences as to use of your information are our priority; we take the protection and proper use of your personal information seriously. Tribal Voices does not share customer information (including e-mail addresses) for purposes not directly associated with our business operations.

We may disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Tribal Voices or as otherwise required or permitted by law.

SHIPPING

Disclaimer: Due to the effects of Covid-19 please allow us extra time to process your order. Canada Post is also experiencing delays so it may take longer than normal for your package to arrive. Thank you for understanding.

Please allow 2-3 business days for order processing. Once your order has been processed you will receive a tracking number.

All orders are shipped from Peterborough, ON and the delivery time frame depends on where the order is being shipped to.

Tribal Voices ships orders within Canada and the U.S. Orders are shipped via Canada Post to home addresses, business addresses, and P.O. Boxes.

Stand shipping rates apply to all orders with one exception. Any orders within Canada over $100 will receive free standard shipping. Any orders being shipped to the U.S. that are over $200 will receive free standard shipping.

FAQs

Can my order by shipped internationally?

Yes, Tribal Voices ships everywhere!

How will I know how much my order will cost?
When you click on your online shopping cart your total should appear at the bottom. This total will include tax, shipping and any discounts that have been added with coupons or sales.

Will there be any additional costs on my receipt of order?
The only time there will be a difference of cost from when you purchase your item to when you receive your receipt will be if there is a currency exchange rate.

What currencies does Tribal Voices accept?
Tribal Voices accepts Canadian and U.S currencies.

How can I track my order?
You will receive a tracking number in an email once your item has been processed and shipped.

Who should I contact if I have questions relating an order?
Please contact the Tribal Voices customer service team at tribalvoiceswebsite@gmail.com

Can I purchase and redeem gift cards online
Yes! Check out our gift card option on our website. These are online exclusive gift cards, meaning you can not use them in our physical stores and gift cards purchased in store can not be used towards an online purchase.