Policies & FAQs


Although crystals have healing energies and properties associated with them, we do not recommend using crystals in replacement of seeking aid from a health care physician or a therapist. They should not be considered a substitute for conventional medicine. 


Can my order by shipped internationally?

Yes, Tribal Voices ships everywhere!

What does the shipping option Open Box mean?

Open Box is a shipping option where your order is held in our warehouse until you are ready to ship it out. This is typically used to combine orders to either save on or to reach the free shipping requirements of your residence. Once you give us the go ahead and pay for shipping or reach free shipping status we will ship your orders out to you.

How will I know how much my order will cost?
When you click on your online shopping cart your total should appear at the bottom. This total will include tax, shipping and any discounts that have been added with coupons or sales.

Will there be any additional costs on my receipt of order?
The only time there will be a difference of cost from when you purchase your item to when you receive your receipt will be if there is a currency exchange rate.

How can I track my order?
You will receive a tracking number in an email once your item has been processed and shipped.

Who should I contact if I have questions relating an order?
Please contact the Tribal Voices customer service team at tribalvoiceswebsite@gmail.com or on our Instagram page @tribalvoices.

Can I purchase and redeem gift cards online
As of now, our gift cards are only available for purchase and redemption at our physical locations.



For sanitary reasons, exchanges or returns for earrings and body jewellery will not be accepted at this time except for those under special circumstances. Thank you for understanding. 

We guarantee the quality and individuality of all of our products. As a result of the handcrafted nature of our products, many items will vary slightly in colour and/or size.

We do not offer refunds, however, if you are not completely satisfied with your purchase, you may exchange it within 30 days by contacting customer service at tribalvoiceswebsite@gmail.com.

Shipping charges are nonrefundable, and exchange shipping fees will apply. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

Damaged or defective items should be reported to us within 10 business days of receipt of the package. To report a damaged or defective item, please contact our customer service team at tribalvoiceswebsite@gmail.com. Do not ship damaged products back to us unless requested to do so.

While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receiving the package to be shipped the correct item(s).


At Tribal Voices, we respect your privacy, and we are committed to safeguarding any information you have entrusted to us. We place a high value in upholding high standards when it comes to protecting the privacy of our community members.

Your preferences as to use of your information are our priority; we take the protection and proper use of your personal information seriously. Tribal Voices does not share customer information (including e-mail addresses) for purposes not directly associated with our business operations.

We may disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Tribal Voices or as otherwise required or permitted by law.



Please allow 2-3 business days for order processing. Once your order has been processed you will receive a tracking number via email.

All orders are shipped from Port Perry, ON and the delivery time frame depends on where the order is being shipped to.

Tribal Voices ships orders worldwide. Orders are shipped via Canada Post to home addresses, business addresses, and P.O. Boxes.

Standard shipping rates apply to all orders with one exception. Any orders within Canada over $150 will receive free standard shipping. Any orders being shipped to the U.S. that are over $200 will receive free standard shipping.


Curb Side/ Local Pickup 

We offer curb side pickup at our Downtown Charlotte St. Peterborough location, Lansdowne St. Peterborough location, and Port Perry locations. You can select your preferred pickup location at checkout. If you select the wrong pickup location or you would prefer to get your item shipped please contact us at tribalvoiceswebsite@gmail.com. 


You will get a notification email when you item is ready for pickup. Please allow 1-4 business days for our staff to collect and complete your order. Once you receive your pickup confirmation you can come pickup your order anytime during store hours. We will hold your order for 6 months and send monthly follow up email to make sure you are aware of your package status. If it has been longer than a week after you have placed your order and haven't heard from us please send an email to tribalvoiceswbsite@gmail.com to follow up.